EaglePatio

Our pergolas are made from 100% 6063-T5 Aluminum.

We accept returns if the product is in its original, undamaged condition and hasn’t been modified. Return shipping is covered for faulty or incorrect items, while change-of-mind returns incur a 15% restocking fee and require you to cover return costs.
For full details, please refer to our complete Return Policy.

Last Updated: July 2026

At EAGLEPATIO INC., the legal entity operating the EaglePatio brand, we are committed to providing clear and transparent information about our shipping practices.

This Shipping Policy outlines our order processing procedures, shipping methods, delivery estimates, shipping charges, and the responsibilities of both EaglePatio and our customers. By placing an order through our website, you acknowledge and agree to the shipping terms described in this policy.

Shipping Coverage

EaglePatio currently offers domestic shipping within the United States only.

At this time, we do not offer international shipping.

Shipping Restrictions

We currently do not ship to the following U.S. locations and territories:

• Alaska (AK)
• Hawaii (HI)
• Puerto Rico (PR)
• U.S. Virgin Islands (VI)
• Armed Forces Americas (AA)
• Armed Forces Europe (AE)
• Armed Forces Pacific (AP)

If you are unsure whether we can deliver to your location, please contact our customer support team before placing your order.

Order Processing

Orders are processed within 1–2 business days after payment has been successfully received and verified.

Orders are processed Monday through Friday, excluding weekends and public holidays.

Once your order has been processed and prepared for shipment, you will receive a shipping confirmation email containing your tracking information.

Please note that processing times may be extended during periods of high order volume, holidays, severe weather, carrier disruptions, or other circumstances beyond our reasonable control.

Shipping Method

All eligible orders are shipped using Standard Shipping.

Shipping carriers may include trusted national carriers such as FedEx or other reputable delivery partners, depending on your delivery location and operational requirements.

Shipping Charges

We are pleased to offer FREE Standard Shipping on all eligible orders shipped within the United States.

There are no additional standard shipping charges at checkout for qualifying domestic deliveries.

Estimated Delivery Time

Once your order has been shipped, the estimated delivery is typically:

United States

• Standard Shipping: 7-15 business days

Delivery estimates begin after your order has been processed and dispatched.

Please note that delivery times are estimates and are not guaranteed.

Order Tracking

Yes. Order tracking is provided for all eligible shipments.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and instructions for monitoring your shipment.

If you have not received your tracking information within the expected processing period, please contact our customer support team for assistance.

Shipping Address Changes

Customers may request a shipping address update before an order has been shipped.

If you need to change your shipping address, please contact us as soon as possible.

Once an order has entered the shipping process or has been dispatched, we may be unable to modify the delivery address.

Delivery Delays

While we work hard to deliver orders within the estimated timeframe, occasional delays may occur due to circumstances outside our control, including:

• Public holidays
• Peak shopping seasons
• Carrier delays
• Severe weather
• Natural disasters
• Operational disruptions
• Other unforeseen events

If your shipment experiences an unexpected delay, please contact our customer support team. We will work with the shipping carrier to provide updates and assist whenever possible.

Lost Shipments

If you believe your shipment has been lost during transit, please contact our customer support team as soon as possible.

We will work with the shipping carrier to investigate the shipment. If the shipment is confirmed lost, we will arrange a replacement or issue a full refund, depending on your preference and product availability.

Damaged Shipments

If your order arrives damaged, please notify us within 7 days of delivery.

To help us investigate your claim efficiently, please provide:

• Your order number
• A description of the damage
• Clear photographs of the damaged product
• Photos of the shipping packaging, including any shipping labels if available

After reviewing your claim, we will work with you to determine an appropriate resolution, which may include replacement parts, a replacement product, or another suitable solution, depending on the circumstances.

Missing or Incorrect Items

If you receive an incorrect product, discover missing items, or believe part of your shipment is missing, please contact us within 7 days of delivery.

When contacting us, please include:

• Your order number
• Details of the missing or incorrect item
• Photographs of the product and packaging, if applicable

Our support team will review the information and provide the next steps as quickly as possible.

Undeliverable or Returned Shipments

Orders may be returned to us if:

• An incorrect shipping address was provided.
• Delivery attempts were unsuccessful.
• The shipment was refused.
• The carrier was unable to complete the delivery.

If a shipment is returned to EaglePatio for any of the above reasons, our customer support team will contact you to discuss available options, including re-shipment where applicable.

Additional shipping charges may apply for reshipping returned orders when the return was caused by an incorrect address, refused delivery, or unsuccessful delivery attempts.

Tax Information

Applicable sales tax is calculated during checkout, where required by law.

Customers requesting applicable tax exemptions should contact our customer support team before placing an order and provide the required supporting documentation. Tax exemptions generally cannot be applied after an order has been completed.

Contact Us

If you have any questions regarding shipping, delivery, or your order status, please contact us.

Business Information

EAGLEPATIO INC.

Brand: EaglePatio

Business Address: 2605 Technology Dr, Suite 300, Plano, TX 75074, United States

Customer Support Email: support@eaglepatio.com 

Customer Support Phone: +1 (877) 770-0567

Business Hours: Monday - Sunday: 9:00 AM - 6:00 PM CDT

Yes, we do offer installation services if you'd prefer not to assemble it yourself. For full details, please visit our Installation Service page. However, many of our customers find the setup straightforward and manageable with two or more competent adults in a few hours.

EaglePatio pergola needs a solid, flat surface like concrete, paving slabs, or decking so it can be securely fastened. For extra stability, we recommend using concrete pads or a full concrete base.

No, the height or width can't be adjusted. Our NestGrill model comes in two sizes to fit either one or two grills, and our Louvre 5 pergola is available in 10' x 10', 10' x 12', and 12' x 12'. These options are thoughtfully designed to suit most needs, whether you're dining, relaxing, or hosting a party. Just set it up and enjoy.