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REFUNDS & RETURNS

Last Updated: July 2026

At EAGLEPATIO INC., the legal entity operating the EaglePatio brand, we are committed to maintaining a transparent and fair return process for our customers.

This Return & Refund Policy outlines the conditions for eligible returns, refunds, cancellations, and product-related issues, including damaged, defective, incorrect, or missing items. By placing an order through EaglePatio, you acknowledge and agree to the terms outlined in this policy.

Return Eligibility

We accept eligible returns for products purchased directly from EaglePatio within the return period outlined below.

To qualify for a return, products must:

  • Be returned within 30 days of delivery.
  • Be unused and in their original condition.
  • Include the original packaging, accessories, manuals, and all supplied components.
  • Not show signs of misuse, modification, improper installation, or damage caused after delivery.

Returns that do not meet these requirements may not be eligible for a refund.

Non-Returnable Items

The following items are not eligible for return or refund unless required by applicable law:

  • Personalized or custom-made products.
  • Products returned after the 30-day return period.
  • Products that have been modified, painted, altered, or damaged after delivery.
  • Products that have been incorrectly assembled or improperly installed.
  • Products missing significant components that were not reported within the required reporting period.

How to Request a Return

Before returning any product, you must first obtain return authorization from our customer support team.

To begin a return request, please contact us with:

  • Your full name.
  • Order number.
  • Reason for the return.
  • Photos of the product if the return involves damage, defects, or shipping issues.

Our team will review your request and provide return instructions if your request qualifies under this policy.

Please do not return products without first receiving authorization, as this may delay or affect the processing of your request.

Return Shipping

For eligible change-of-mind returns, customers are responsible for arranging and paying the return shipping costs.

We do not charge a restocking fee for approved returns.

Customers are responsible for ensuring returned products are securely packaged to help prevent damage during transit. Products remain the customer's responsibility until they are received by EaglePatio.

Inspection of Returned Products

Once your return has been received, our team will inspect the product to verify that it meets the conditions outlined in this policy.

If the returned product qualifies for a refund, we will begin processing your refund promptly.

If a returned product does not satisfy the return eligibility requirements, we may decline the return or contact you to discuss available options.

Refunds

Approved refunds are processed within 2-5 business days after the returned product has been received, inspected, and approved.

Refunds are issued to the original payment method used when placing the order.

Please note that your financial institution or payment provider may require additional time before the refunded amount appears in your account.

Unless required by law or otherwise approved by EaglePatio, original shipping charges are not refundable.

Exchanges

At this time, EaglePatio does not offer product exchanges.

If you require a different product or model, our customer support team can assist you with available purchasing options.

Damaged Products

If your order arrives damaged, please notify us within 7 days of delivery.

To help us investigate your claim, please include:

  • Your order number.
  • A description of the damage.
  • Clear photographs of the damaged product.
  • Photos of the shipping packaging and shipping labels, where available.

After reviewing your claim, we will determine the appropriate resolution, which may include replacement parts, a replacement product, or a full refund depending on the nature and extent of the damage and product availability.

Incorrect Products

If you receive an item that does not match your order, please contact our customer support team within 7 days of delivery.

Please provide:

  • Your order number.
  • Photos of the product received.
  • Photos of the product packaging and shipping labels, where applicable.

Our team will investigate the issue and, where confirmed, will arrange shipment of the correct product or issue a full refund depending on product availability and your preference.

Missing Items or Missing Parts

If part of your order is missing or you discover missing components required for assembly, please notify us within 7 days of delivery.

To help us investigate, please include:

  • Your order number.
  • Details of the missing item or part.
  • Part numbers, if available.
  • Supporting photographs where applicable.

Once verified, we will work with you to provide an appropriate resolution.

Faulty Products

If you believe your product has developed a manufacturing defect, please discontinue use and contact our customer support team as soon as reasonably possible.

Please include:

  • Your order number.
  • A description of the issue.
  • Photographs or videos demonstrating the problem.

Our team will review the information and determine the appropriate solution based on the circumstances and any applicable warranty coverage.

Order Cancellations

Customers may request an order cancellation within 24 hours of purchase, provided the order has not entered processing or been shipped.

Once an order has been shipped, it can no longer be cancelled and will instead be subject to this Return & Refund Policy.

Products Not Eligible for Refund

Refunds may not be available if:

  • The return request is submitted outside the return period.
  • The product has been used beyond reasonable inspection.
  • The product has been modified or damaged after delivery.
  • Required components are missing due to customer handling.
  • The return does not comply with this policy.

Warranty Information

Many EaglePatio products are supported by a limited product warranty covering eligible manufacturing defects.

Warranty coverage is separate from this Return & Refund Policy. Please refer to our Warranty Policy for complete warranty terms, coverage periods, exclusions, and claim procedures.

Contact Us

If you have any questions regarding returns, refunds, warranty support, or order issues, our customer support team is ready to assist.

Business Information

EAGLEPATIO INC.

Brand: EaglePatio

Business Address: 2605 Technology Dr, Suite 300, Plano, TX 75074, United States

Customer Support Email: support@eaglepatio.com 

Customer Support Phone: +1 (877) 770-0567

Business Hours: Monday - Sunday: 9:00 AM - 6:00 PM CDT