TERMS OF SERVICE

Last Updated: July 2026

Welcome to EaglePatio.

These Terms of Service ("Terms") govern your access to and use of eaglepatio.com, including all products, services, content, features, and functionality made available through the website.

The website is owned and operated by EAGLEPATIO INC., the legal entity conducting business under the EaglePatio brand.

By accessing, browsing, or purchasing products through our website, you agree to be bound by these Terms of Service as well as our Privacy Policy, Shipping Policy, Return & Refund Policy, Warranty Policy, and any other policies published on our website.

If you do not agree with these Terms, you should discontinue using our website.

Business Information

These Terms apply to all purchases and interactions made through:

Legal Business Name: EAGLEPATIO INC.

Brand: EaglePatio

Website: eaglepatio.com 

Throughout these Terms, the words "we," "our," and "us" refer to EAGLEPATIO INC., while "you" and "your" refer to any visitor, customer, or user of our website.

Eligibility to Use Our Website

By using our website, you represent and warrant that:

• You are at least 18 years of age or the age of majority in your jurisdiction.
• You have the legal authority to enter into binding agreements.
• Any information you provide is accurate, complete, and current.
• You will use our website only for lawful purposes.

You agree not to use our website in any manner that violates applicable federal, state, or local laws or regulations.

Website Access

We strive to keep our website available at all times; however, uninterrupted access cannot be guaranteed.

We reserve the right to:

• Modify website content.
• Update product information.
• Perform maintenance.
• Correct errors.
• Suspend or discontinue portions of the website when reasonably necessary.

We are not responsible for temporary interruptions resulting from maintenance, technical issues, or events beyond our reasonable control.

Products and Product Information

EaglePatio specializes in premium aluminum pergolas designed for residential outdoor living spaces.

We make reasonable efforts to ensure that all product descriptions, specifications, dimensions, photographs, colors, pricing, and availability are accurate at the time they are published.

However:

• Actual product colors may vary depending on monitor settings.
• Product images are provided for illustration purposes.
• Minor manufacturing variations may occur.
• Product specifications may change without prior notice as part of product improvements.

We reserve the right to correct typographical, pricing, specification, or publishing errors at any time.

Product Availability

All products are offered subject to availability.

Adding an item to your shopping cart does not reserve inventory.

If a purchased product becomes unavailable before shipment, we may:

• Cancel the affected order.
• Offer an alternative product where appropriate.
• Issue a full refund for unavailable items.

Pricing

All prices displayed on EaglePatio are listed in United States Dollars (USD).

Unless otherwise stated, prices do not include applicable taxes.

Although we make every effort to ensure pricing accuracy, occasional pricing errors may occur.

If a pricing error is identified before shipment, we reserve the right to:

• Cancel the affected order.
• Contact you regarding the pricing discrepancy.
• Provide the option to proceed with the corrected price.
• Issue a full refund if payment has already been collected.

Taxes

Applicable sales taxes are calculated during checkout based on your shipping destination and applicable legal requirements.

Customers claiming tax exemption are responsible for providing the required supporting documentation before placing an order.

Tax exemptions cannot generally be applied retroactively to completed purchases.

Accepted Payment Methods

EaglePatio accepts secure payments through authorized payment providers.

Accepted payment methods may include:

• All Major credit and debit cards.
• PayPal.
• Google Pay.
• Klarna.
• Afterpay.

Available payment methods may vary depending on your location or the payment provider's availability.

Billing Information

You agree to provide accurate, current, and complete billing and payment information when placing an order.

Providing false, incomplete, or misleading billing information may result in:

• Order delays.
• Additional verification.
• Order cancellation.
• Payment rejection.

You are responsible for updating your billing information whenever necessary.

Order Acceptance

Receipt of an order confirmation email does not constitute final acceptance of your order.

All orders remain subject to review and acceptance by EAGLEPATIO INC.

We reserve the right to decline or cancel any order before shipment for reasons including, but not limited to:

• Pricing errors.
• Payment authorization failure.
• Product unavailability.
• Suspected fraud.
• Incorrect customer information.
• Compliance with legal obligations.

If payment has already been processed for a cancelled order, an appropriate refund will be issued.

Fraud Prevention and Security Reviews

To protect our customers and maintain a secure shopping experience, certain orders may undergo additional verification.

Verification may include confirmation of:

• Customer identity.
• Billing information.
• Shipping address.
• Payment authorization.
• Purchase activity.

Where appropriate, we may contact you to verify your order before processing or shipping it.

Failure to complete verification may result in order cancellation.

Order Changes and Cancellations

Customers may request order modifications or cancellations within 24 hours of placing an order by contacting our customer support team.

Once an order has entered processing or has been shipped, modifications or cancellations may no longer be possible.

Approval of any requested change remains subject to order status and operational feasibility.

Promotions and Discount Codes

From time to time, EaglePatio may offer promotional pricing, discount codes, or special campaigns.

Unless otherwise stated:

• Promotional offers cannot be combined with other discounts.
• Flash Sale products are not eligible for additional discount codes.
• Promotions may be subject to minimum purchase requirements.
• Offers may have expiration dates.
• Promotions are available only while supplies last.

We reserve the right to modify, suspend, or terminate promotional offers at any time.

Intellectual Property

All content available on the EaglePatio website, including but not limited to:

• Logos
• Product images
• Product descriptions
• Website design
• Graphics
• Videos
• Text
• Icons
• Trademarks
• Software

is owned by or licensed to EAGLEPATIO INC. and is protected under applicable intellectual property laws.

No content may be copied, reproduced, distributed, modified, republished, or commercially exploited without our prior written permission.

Acceptable Use

When using our website, you agree not to:

• Violate any applicable law or regulation.
• Use the website for fraudulent purposes.
• Attempt unauthorized access to our systems.
• Upload malicious software or harmful code.
• Interfere with website security or functionality.
• Copy or misuse website content without authorization.
• Impersonate another individual or entity.
• Use automated tools to scrape or harvest website data without permission.

Violation of these Terms may result in suspension or termination of your access to the website and, where appropriate, legal action.

Shipping and Delivery

EAGLEPATIO INC. is committed to processing and delivering your orders as efficiently as possible. Shipping availability, processing times, delivery estimates, shipping charges, tracking information, shipping restrictions, and other delivery-related details are outlined in our Shipping Policy. By placing an order with EaglePatio, you acknowledge and agree to the shipping terms described in that policy. 

Returns, Refunds, and Exchanges

At EaglePatio, we strive to ensure every customer is satisfied with their purchase. Our eligibility requirements, return procedures, refund timelines, damaged or incorrect item reporting process, warranty-related returns, and other important conditions are fully detailed in our Return & Refund Policy. Before requesting a return, refund, or warranty service, we encourage you to review the applicable policy to understand your rights, responsibilities, and the steps required to complete your request.

Warranty

Selected EaglePatio products are covered by our Limited Warranty.

Current warranty coverage includes:

• 12-Year Limited Warranty for structural components, including posts, beams, and base plates.
• 5-Year Limited Warranty for movable components, including louvers, hand cranks, and operating mechanisms.
• 2-Year Limited Warranty for eligible accessories and electrical components.

Warranty coverage applies only under the conditions described in our Warranty Policy and is subject to proper installation, appropriate product use, and compliance with all warranty requirements.

The Limited Warranty does not cover damage caused by improper installation, misuse, unauthorized modifications, normal wear, environmental conditions outside covered events, or other exclusions described in the Warranty Policy.

Customers should review the complete Warranty Policy before submitting a warranty claim.

User Reviews and Submitted Content

Customers may choose to submit reviews, comments, photographs, testimonials, or other content through our website or customer support channels.

By submitting content, you confirm that:

• You own or have permission to submit the content.
• The content is accurate to the best of your knowledge.
• The content does not violate the rights of any third party.
• The content is not unlawful, abusive, defamatory, fraudulent, or misleading.

By submitting content, you grant EAGLEPATIO INC. a non-exclusive, worldwide, royalty-free license to use, reproduce, publish, display, and distribute that content for business purposes, including customer service, marketing, and promotional activities.

We reserve the right to remove any submitted content that violates these Terms or applicable law.

Disclaimer of Warranties

Except as expressly stated in our published Limited Warranty, all products, services, and website content are provided on an "as is" and "as available" basis to the fullest extent permitted by applicable law.

EAGLEPATIO INC. makes no representations or warranties, whether express or implied, regarding uninterrupted website availability, error-free operation, or the suitability of products for any particular purpose beyond the warranties expressly provided.

Nothing contained on our website should be interpreted as creating additional warranties beyond those expressly stated in our Warranty Policy.

Some jurisdictions do not permit certain warranty exclusions or limitations. In such cases, applicable legal protections will apply to the extent required by law.

Limitation of Liability

To the fullest extent permitted by applicable law, EAGLEPATIO INC., its officers, directors, employees, affiliates, suppliers, and service providers shall not be liable for any indirect, incidental, consequential, special, punitive, or exemplary damages arising from:

• Use or inability to use the website.
• Product delays.
• Delivery interruptions.
• Website interruptions.
• Data loss.
• Unauthorized access.
• Customer misuse of products.
• Events beyond our reasonable control.

Where liability cannot be excluded under applicable law, our total liability shall not exceed the amount paid by the customer for the product giving rise to the claim.

Nothing in these Terms limits rights that cannot legally be excluded under applicable law.

Indemnification

You agree to indemnify, defend, and hold harmless EAGLEPATIO INC., its affiliates, officers, directors, employees, contractors, and representatives from any claims, damages, losses, liabilities, costs, or expenses arising from:

• Your violation of these Terms.
• Your misuse of the website.
• Your violation of applicable laws or regulations.
• Your infringement of another person's rights.

Third-Party Links

Our website may include links to third-party websites or services for your convenience.

These websites operate independently and are not controlled by EaglePatio. We are not responsible for their content, products, services, security, or privacy practices.

Accessing third-party websites is entirely at your own risk.

Privacy

Your use of our website is also governed by our Privacy Policy, which explains how EAGLEPATIO INC. collects, uses, stores, and protects personal information.

By using our website, you acknowledge that you have reviewed our Privacy Policy.

Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of the State of Texas, without regard to its conflict of law principles.

Any legal matters relating to these Terms shall be subject to the applicable laws of the United States and the State of Texas.

Binding Arbitration

To the extent permitted by applicable law, any dispute, claim, or controversy arising out of or relating to these Terms of Service, your purchase, or your use of the EaglePatio website shall first be addressed through good-faith discussions between the parties.

If a resolution cannot be reached, the dispute may be resolved through binding arbitration in accordance with applicable laws and the arbitration provisions set forth by EAGLEPATIO INC., unless another dispute resolution process is required by law.

Nothing in this section prevents either party from seeking temporary or equitable relief where permitted by applicable law.

Severability

If any provision of these Terms of Service is determined to be unlawful, invalid, or unenforceable, the remaining provisions shall continue in full force and effect.

Any unenforceable provision shall be interpreted as closely as possible to reflect the original intent while remaining enforceable under applicable law.

No Waiver

Failure by EAGLEPATIO INC. to enforce any provision of these Terms shall not constitute a waiver of that provision or any other rights available under these Terms.

Changes to These Terms

EAGLEPATIO INC. reserves the right to update or modify these Terms of Service at any time to reflect changes in business operations, legal requirements, products, or website functionality.

Updated versions will be published on this page together with the revised Last Updated date.

Your continued use of the website following publication of revised Terms constitutes your acceptance of those changes.

Contact Us

If you have any questions regarding these Terms of Service, your order, or any policy published on our website, please contact our customer support team.

Business Information

EAGLEPATIO INC.

Brand: EaglePatio

Business Address: 2605 Technology Dr, Suite 300, Plano, TX 75074, United States

Customer Support Email: support@eaglepatio.com 

Customer Support Phone: +1 (877) 770-0567

Business Hours: Monday - Sunday: 9:00 AM - 6:00 PM CDT