Frequently Asked Questions

L5 Pergola

1. Do you offer custom sizes?

At the moment, we focus on standardized sizing rather than full custom fabrication.

This allows us to maintain consistent engineering quality, faster delivery times, and a smoother installation experience for our customers.

Our standard sizes are designed to fit most modern backyard layouts beautifully.

2. What if my space is larger than your standard sizes?

While we currently offer standard-size pergolas only, we do provide smart solutions for larger outdoor spaces.

For example, many customers combine two 10’x10’ pergolas together to create a larger seamless setup for entertaining, dining, or poolside areas.

Our team can help recommend the best layout for your space.

3. Can you provide a quick estimate based on my backyard?

Absolutely. We offer free outdoor design assistance.

Simply send us a photo of your backyard, and our team can help visualize a pergola setup that fits your space and style — turning your backyard into your dream outdoor living area.

4. Do you offer lean-to or wall-mounted pergolas?

Not at the moment.

We currently specialize in freestanding pergola systems because they provide greater flexibility, structural consistency, and easier installation across different home types.

Our focus is delivering a reliable and streamlined outdoor solution that works beautifully in most spaces.

5. Why choose an aluminum pergola instead of a wooden one?

Aluminum pergolas offer a cleaner modern look with significantly less maintenance compared to wood.

Unlike traditional wooden structures, aluminum won’t:

rot

warp

crack

attract termites

Our pergolas are made from premium 6063-T5 aluminum, designed for long-term outdoor durability while maintaining a sleek, modern appearance year after year.

6. Does the pergola require maintenance?

Very little.

We use high-quality 6063-T5 aluminum with a durable outdoor coating designed to resist rust, corrosion, and weather exposure.

Unlike wood pergolas that require regular staining or sealing, aluminum pergolas are designed to stay beautiful with minimal upkeep.

7. How does the ordering process work?

We keep the process simple and straightforward.

Please check the image below for a quick overview of the process.

8. Can I mount a TV on the slat wall?

Yes — many customers use the slat wall to create an outdoor entertainment setup.

It’s a great option for mounting TVs and creating a more functional outdoor living experience.

(Professional installation is recommended depending on the TV size and setup.)

9. What accessories do you offer?

We currently offer accessories such as:

shade screens

aluminum slat walls

These additions help create more privacy, sun protection, and functionality for your outdoor space.

10. Which L5 Model is for me?

It depends on which model you choose:

Manual Roof model: You simply use the hand crank to adjust the louvers. Turn the handle to open or close the slats to let in sunlight or block it as needed—easy and straightforward.

Electric Roof + LED Lighting model: You can adjust the louvers with a remote control. Just press a button to open, close, or tilt the louvers to your preferred angle; it’s smooth, quiet, and effortless.

Both options let you control sunlight, shade, and ventilation—the difference is whether you want to do it by hand or with a remote control. Both models are available in 3 sizes (10' x 10', 10' x 12', and 12' x 12').

11. How do I open or adjust the roof louvers?

It depends on the model. The manual version uses a hand crank—just turn it to open or close the louvers. The electric model comes with a remote control, letting you adjust the angle at the push of a button. Both give you easy control over sunlight, shade, and airflow.

12. How long will it last?

Louvre 5 is engineered to last up to 30 years with minimal maintenance. Crafted from premium 6063 T5 aluminum, it’s lightweight, rust-resistant, and built for long-term durability. The frame features a high-performance AkzoNobel Interpon® powder coating for added protection and lasting style. Unlike wood, it won’t warp, rot, or require constant upkeep. Eco-friendly and easy to clean, Louvre 5 is designed to look great year after year—even in harsh weather conditions.

13. What are the wind and snow load limits for the L5?

Louvre 5 is built to withstand serious weather. Reinforced base posts provide superior stability, allowing it to handle winds over 85 MPH (hurricane-level) and support snow loads exceeding 50 PSF. Whether you’re hosting a winter gathering or unwinding on a blustery day, Louvre 5 keeps your outdoor space safe, stable, and comfortable all year round.

14. How does the L5 handle rain?

Louvre 5 is designed to handle rain smartly. When the roof louvers are closed, they form a water-tight seal that keeps rain from getting through. Any rainwater that lands on the roof flows into hidden drainage channels and is directed down through the posts—a built-in gutter system. So even during a downpour, you stay dry underneath, and water is neatly drained away without puddling.

15. Is it easy to self-assemble?

With the help of two or more competent adults, you can have L5 set up in about 2–4 hours (timing may vary). It’s designed with easy-access connections, so everything goes together from the outside—no awkward angles or tricky spots. Just grab your regular power tools and get started!

16. What should I do if the pergola arrives damaged or missing parts?

We're sorry for the trouble! If your gazebo arrives damaged or with missing parts, please contact us at support@eaglepatio.com or call 877-770-0567. We'll take care of it ASAP.

17. Does this pergola require a permit?

Permit requirements can vary depending on your location. That said, most of our customers do not need a permit to install their pergola. We recommend checking with your local building department or HOA to ensure your setup complies with any applicable codes, regulations, or community guidelines.

N5 Series Grill Pergola

1. Which NestGrill Model is for me?

NestGrill comes in two models: NestGrill Lite, a compact and practical option for casual grilling, and NestGrill Pro, a feature-packed version with built-in lighting and bar tables—perfect for those who treat outdoor cooking as a full experience. Both are built with the same durable materials, so the choice depends on how much space and functionality you want.

Compare NestGrill Models:

Feature	N5 Grill Pergola	N5 E Grill Pergola
Fits Solo Grill	7.2’×6.6’	7.2’×6.6’
Fits Multi-Grill	11.8’×6.6’	11.8’×6.6’
Material	6063 T5 aluminum
Frame Finish	AkzoNobel Interpon® powder coating
Lighting	×	Spotlights, down light, neon light with 6 modes switch
Countertop	×	Dual countertop + footrest area
Pegboards	×	Dual pegboards for DIY hanging tools
Hooks	10 included	10 included (Customizable via pegboard)
Use Case	Essential weatherproof grill shelter	Versatile cooking setup & outdoor bar

2. How long will it last?

NestGrill is built to last up to 30 years with almost no maintenance. It’s made from premium 6063 T5 aluminum—lightweight, rust-resistant, and exceptionally durable. The frame is finished with AkzoNobel Interpon® powder coating, adding long-term protection and style. Unlike wood, it won’t warp, rot, or require constant care. Easy to clean and eco-friendly, NestGrill is made to look great season after season, even in tough weather.

3. What are the wind and snow load limits for the NestGrill Series?

NestGrill Series is built to handle serious weather. With reinforced posts at the base, it stands strong against winds over 85 mph (hurricane-level) and supports over 20 inches of snow with ease. Whether it’s a breezy evening or a snowy day, your grilling plans are covered—literally.

4. How does the NestGrill handle rain?

Rainy day? No worries. NestGrill features an 8° sloped roof and a smart Rain Management System that guides water from the top into built-in gutters, then channels it down through the back posts—keeping you and your grill dry while the rain flows away effortlessly.

5. Is it easy to self-assemble?

Yes, and we’ve made it easier than ever. With two or more competent adults, you can have it ready to enjoy in just 2–4 hours. NestGrill Lite uses a smart external connection design, so there’s plenty of room to work with power tools comfortably. Unlike other products on the market, our extra beam system slides in smoothly, making the structure stronger and the setup faster.

6. What should I do if the pergola arrives damaged or missing parts?

We're sorry for the trouble! If your pergola arrives damaged or with missing parts, please contact us at support@eaglepatio.com or call 877-770-0567. We'll take care of it ASAP.

7. Does this pergola require a permit?

Permit requirements can vary depending on your location. That said, most of our customers do not need a permit to install their pergola. We recommend checking with your local building department or HOA to ensure your setup complies with any applicable codes, regulations, or community guidelines.

How does the 12-Year Warranty work?

Both the NestGrill and Louvre 5 come with a thoughtful warranty for peace of mind. The main structural frame is covered for 12 years, movable parts like louvers and mechanisms for 5 years, and accessories and electrical components for 2 years. To activate your warranty, just install the product as instructed and complete the registration. Coverage applies up to the original purchase price. For all the details, please click here.

What is your return policy?

We accept returns if the product is in its original, undamaged condition and hasn’t been modified. Return shipping is covered for faulty or incorrect items, while change-of-mind returns incur a 15% restocking fee and require you to cover return costs.
For full details, please refer to our complete Return Policy.

How long does delivery take?

Shipping Information

After you have successfully placed your order with eaglepatio.com. Your order will be confirmed within 48 hours and you will receive an email with information regarding the details of your order.

We guarantee that your order will be shipped within 48 hours of placement, excluding weekends and public holidays. Should we fail to meet this commitment within these business days, we will compensate you $100 for each day of delay.

Currently, we will only be dispatching from our warehouses from Monday to Friday.

We currently ship across the United States ,excluding: VI,AK, PR, HI, AA , AE, AP

Shipping Costs & Delivery Times

Country / Region	Shipping Carrier & Service	Shipping Cost	Total Delivery Time
USA	FEDEX GROUND	FREE STANDARD DELIVERY	7-15 DAYS

Tracking Orders

When your order ships, a shipment notification with tracking information will be sent to your email so that you can track your package easily on shipping carrier’s website directly.

Unsuccessful Delivery

If you input the incorrect address information at checkout, we cannot be held accountable if the order goes missing. We are not liable to refund/replace this order.

Tax Exemptions

Customers seeking to apply federal or state tax exemptions must submit the relevant 503(c) documentation to support@eaglepatio.com before making a purchase. Tax exemptions cannot be applied retroactively to existing orders.

How much does shipping cost?

Shipping is free for all orders over $1000.

How is the product shipped, and what is the process?

Shipping depends on the model you order:

NestGrill Solo Size: Ships via FedEx, arrives within 7–15 days after dispatch.
NestGrill Multi-Grill Size: Requires truck delivery, arrives within 7–15 days after dispatch.
Louvre 5 Models: Also delivered by truck, arrives within 7–15 days after dispatch.

Our team will contact you to schedule a delivery time that works for you. Please ensure someone is available to help unload the packages. Free shipping is included with all orders.

Where do you ship?

We currently ship within the U.S., and states include:
CA, AZ, NV, FL, GA, SC, NC, TX, UT, CO, KS, MO, NM, OK, AR, LA, MS, KY, TN, AL, WA, OR, ID, MT, WY, ND, SD, NE, MN, IA, WI, IL, MI, IN, KY, OH, WV, PA, NY, ME, VT, NJ, DE, DC, RI, CT, NH, MA, MD,

*We currently DO NOT SHIP to:

VI,AK, PR, HI, AA , AE, AP

Do you offer financing or payment plans?

Supporting Payment Methods:

Cards - Visa, Mastercard, American Express, Diners Club, Discover

Wallets - Google Pay, Paypal

Installment - Klarna, Afterpay

Is it easy to self-assemble?

Yes, it’s easy to assemble, similar to putting together self-assembly furniture. No special skills are needed. With our clear manual, snap-fit components, and step-by-step video guide, most people can fully assemble the pergola in 2 to 4 hours with two or more competent adults.

Do you offer assembly services?

Yes, we do offer installation services if you'd prefer not to assemble it yourself. For full details, please visit our Installation Service page. However, many of our customers find the setup straightforward and manageable with two or more competent adults in a few hours.

What foundation do I need for my EaglePatio pergola?

Your EaglePatio pergola needs a solid, flat surface like concrete, paving slabs, or decking so it can be securely fastened. For extra stability, we recommend using concrete pads or a full concrete base.

Can the height or width be adjusted?

No, the height or width can't be adjusted. Our NestGrill model comes in two sizes to fit either one or two grills, and our Louvre 5 pergola is available in 10' x 10', 10' x 12', and 12' x 12'. These options are thoughtfully designed to suit most needs, whether you're dining, relaxing, or hosting a party. Just set it up and enjoy.