Frequently Asked Questions

L5 Pergola

1. How tall is the L5 pergola ?

L5 pergola is 8' 3" tall. Here is the dimensions picture as below:

2. Do you offer custom sizes?

At the moment, we focus on standardized sizing rather than full custom fabrication.

This allows us to maintain consistent engineering quality, faster delivery times, and a smoother installation experience for our customers.

Our standard sizes are designed to fit most modern backyard layouts beautifully.

3. What if my space is larger than your standard sizes?

While we currently offer standard-size pergolas only, we do provide smart solutions for larger outdoor spaces.

For example, many customers combine two 10’x10’ pergolas together to create a larger seamless setup for entertaining, dining, or poolside areas.

Our team can help recommend the best layout for your space.

4. Can you provide a quick estimate based on my backyard?

Absolutely. We offer free outdoor design assistance.

Simply send us a photo of your backyard, and our team can help visualize a pergola setup that fits your space and style — turning your backyard into your dream outdoor living area.

5. Do you offer lean-to or wall-mounted pergolas?

Not at the moment.

We currently specialize in freestanding pergola systems because they provide greater flexibility, structural consistency, and easier installation across different home types.

Our focus is delivering a reliable and streamlined outdoor solution that works beautifully in most spaces.

6. Why choose an aluminum pergola instead of a wooden one?

Aluminum pergolas offer a cleaner modern look with significantly less maintenance compared to wood.

Unlike traditional wooden structures, aluminum won’t:

rot

warp

crack

attract termites

Our pergolas are made from premium 6063-T5 aluminum, designed for long-term outdoor durability while maintaining a sleek, modern appearance year after year.

7. Does the pergola require maintenance?

Very little.

We use high-quality 6063-T5 aluminum with a durable outdoor coating designed to resist rust, corrosion, and weather exposure.

Unlike wood pergolas that require regular staining or sealing, aluminum pergolas are designed to stay beautiful with minimal upkeep.

8. How does the ordering process work?

We keep the process simple and straightforward.

Please check the image below for a quick overview of the process.

9. Can I mount a TV on the slat wall?

Yes — many customers use the slat wall to create an outdoor entertainment setup.

It’s a great option for mounting TVs and creating a more functional outdoor living experience.

(Professional installation is recommended depending on the TV size and setup.)

10. What accessories do you offer?

We currently offer accessories such as:

shade screens

aluminum slat walls

These additions help create more privacy, sun protection, and functionality for your outdoor space.

11. Which L5 Model is for me?

It depends on which model you choose:

Manual Roof model: You simply use the hand crank to adjust the louvers. Turn the handle to open or close the slats to let in sunlight or block it as needed—easy and straightforward.

Electric Roof + LED Lighting model: You can adjust the louvers with a remote control. Just press a button to open, close, or tilt the louvers to your preferred angle; it’s smooth, quiet, and effortless.

Both options let you control sunlight, shade, and ventilation—the difference is whether you want to do it by hand or with a remote control. Both models are available in 3 sizes (10' x 10', 10' x 12', and 12' x 12').

12. How do I open or adjust the roof louvers?

It depends on the model. The manual version uses a hand crank—just turn it to open or close the louvers. The electric model comes with a remote control, letting you adjust the angle at the push of a button. Both give you easy control over sunlight, shade, and airflow.

13. How long will it last?

Louvre 5 is engineered to last up to 30 years with minimal maintenance. Crafted from premium 6063 T5 aluminum, it’s lightweight, rust-resistant, and built for long-term durability. The frame features a high-performance AkzoNobel Interpon® powder coating for added protection and lasting style. Unlike wood, it won’t warp, rot, or require constant upkeep. Eco-friendly and easy to clean, Louvre 5 is designed to look great year after year—even in harsh weather conditions.

14. What are the wind and snow load limits for the L5?

Louvre 5 is built to withstand serious weather. Reinforced base posts provide superior stability, allowing it to handle winds over 85 MPH (hurricane-level) and support snow loads exceeding 50 PSF. Whether you’re hosting a winter gathering or unwinding on a blustery day, Louvre 5 keeps your outdoor space safe, stable, and comfortable all year round.

15. How does the L5 handle rain?

Louvre 5 is designed to handle rain smartly. When the roof louvers are closed, they form a water-tight seal that keeps rain from getting through. Any rainwater that lands on the roof flows into hidden drainage channels and is directed down through the posts—a built-in gutter system. So even during a downpour, you stay dry underneath, and water is neatly drained away without puddling.

16. Is it easy to self-assemble?

With the help of two or more competent adults, you can have L5 set up in about 2–4 hours (timing may vary). It’s designed with easy-access connections, so everything goes together from the outside—no awkward angles or tricky spots. Just grab your regular power tools and get started!

17. What should I do if the pergola arrives damaged or missing parts?

We're sorry for the trouble! If your gazebo arrives damaged or with missing parts, please contact us at support@eaglepatio.com or call 877-770-0567. We'll take care of it ASAP.

18. Does this pergola require a permit?

Permit requirements can vary depending on your location. That said, most of our customers do not need a permit to install their pergola. We recommend checking with your local building department or HOA to ensure your setup complies with any applicable codes, regulations, or community guidelines.

N5 Series Grill Pergola

1. What's the Difference between N5 and N5 E?

While the base N5 offers a simple, cost-effective shading solution, the N5 E-Series steps it up as a fully equipped BBQ pergola system. Packed with integrated lighting and functional premium add-ons, the E-Series transforms your limited layout into a versatile cooking setup and an intimate outdoor bar. Both N5 and N5 E are equipped with manual operated roof.

2. What's the Difference between model "Lite" and "Plus“?

"The primary difference between the N5 Lite and Plus is the width (horizontal length), allowing you to choose the perfect coverage for your grilling equipment:

N5 Lite (7.2’ W × 6.6’ D): Engineered for compact efficiency, this footprint is perfectly tailored to shelter a single standalone grill without blocking narrow side paths.

N5 Plus (11.8’ W × 6.6’ D): Expanded horizontally to accommodate multiple grills or a combined cooking and prep station, giving you more workspace while keeping the same slim depth."

3. Which NestGrill Model is for me?

NestGrill comes in two models: NestGrill Lite, a compact and practical option for casual grilling, and NestGrill Pro, a feature-packed version with built-in lighting and bar tables—perfect for those who treat outdoor cooking as a full experience. Both are built with the same durable materials, so the choice depends on how much space and functionality you want.

Compare NestGrill Models:

Feature	N5 Grill Pergola	N5 E Grill Pergola
Fits Solo Grill	7.2’×6.6’	7.2’×6.6’
Fits Multi-Grill	11.8’×6.6’	11.8’×6.6’
Material	6063 T5 aluminum
Frame Finish	AkzoNobel Interpon® powder coating
Lighting	×	Spotlights, down light, neon light with 6 modes switch
Countertop	×	Dual countertop + footrest area
Pegboards	×	Dual pegboards for DIY hanging tools
Hooks	10 included	10 included (Customizable via pegboard)
Use Case	Essential weatherproof grill shelter	Versatile cooking setup & outdoor bar

4. How long will it last?

NestGrill is built to last up to 30 years with almost no maintenance. It’s made from premium 6063 T5 aluminum—lightweight, rust-resistant, and exceptionally durable. The frame is finished with AkzoNobel Interpon® powder coating, adding long-term protection and style. Unlike wood, it won’t warp, rot, or require constant care. Easy to clean and eco-friendly, NestGrill is made to look great season after season, even in tough weather.

5. What are the wind and snow load limits for the NestGrill Series?

NestGrill Series is built to handle serious weather. With reinforced posts at the base, it stands strong against winds over 85 mph (hurricane-level) and supports over 20 inches of snow with ease. Whether it’s a breezy evening or a snowy day, your grilling plans are covered—literally.

6. How does the NestGrill handle rain?

Rainy day? No worries. NestGrill features an 8° sloped roof and a smart Rain Management System that guides water from the top into built-in gutters, then channels it down through the back posts—keeping you and your grill dry while the rain flows away effortlessly.

7. Is it easy to self-assemble?

Yes, and we’ve made it easier than ever. With two or more competent adults, you can have it ready to enjoy in just 2–4 hours. NestGrill Lite uses a smart external connection design, so there’s plenty of room to work with power tools comfortably. Unlike other products on the market, our extra beam system slides in smoothly, making the structure stronger and the setup faster.

8. What should I do if the pergola arrives damaged or missing parts?

We're sorry for the trouble! If your pergola arrives damaged or with missing parts, please contact us at support@eaglepatio.com or call 877-770-0567. We'll take care of it ASAP.

9. Does this pergola require a permit?

Permit requirements can vary depending on your location. That said, most of our customers do not need a permit to install their pergola. We recommend checking with your local building department or HOA to ensure your setup complies with any applicable codes, regulations, or community guidelines.

How does the 12-Year Warranty work?

Both the NestGrill and Louvre 5 come with a thoughtful warranty for peace of mind. The main structural frame is covered for 12 years, movable parts like louvers and mechanisms for 5 years, and accessories and electrical components for 2 years. To activate your warranty, just install the product as instructed and complete the registration. Coverage applies up to the original purchase price. For all the details, please click here.

What is your return policy?

We accept returns if the product is in its original, undamaged condition and hasn’t been modified. Return shipping is covered for faulty or incorrect items, while change-of-mind returns incur a 15% restocking fee and require you to cover return costs.
For full details, please refer to our complete Return Policy.

How long does delivery take?

Last Updated: July 2026

At EAGLEPATIO INC., the legal entity operating the EaglePatio brand, we are committed to providing clear and transparent information about our shipping practices.

This Shipping Policy outlines our order processing procedures, shipping methods, delivery estimates, shipping charges, and the responsibilities of both EaglePatio and our customers. By placing an order through our website, you acknowledge and agree to the shipping terms described in this policy.

Shipping Coverage

EaglePatio currently offers domestic shipping within the United States only.

At this time, we do not offer international shipping.

Shipping Restrictions

We currently do not ship to the following U.S. locations and territories:

Alaska (AK)
Hawaii (HI)
Puerto Rico (PR)
U.S. Virgin Islands (VI)
Armed Forces Americas (AA)
Armed Forces Europe (AE)
Armed Forces Pacific (AP)

If you are unsure whether we can deliver to your location, please contact our customer support team before placing your order.

Order Processing

Orders are processed within 1–2 business days after payment has been successfully received and verified.

Orders are processed Monday through Friday, excluding weekends and public holidays.

Once your order has been processed and prepared for shipment, you will receive a shipping confirmation email containing your tracking information.

Please note that processing times may be extended during periods of high order volume, holidays, severe weather, carrier disruptions, or other circumstances beyond our reasonable control.

Shipping Method

All eligible orders are shipped using Standard Shipping.

Shipping carriers may include trusted national carriers such as FedEx or other reputable delivery partners, depending on your delivery location and operational requirements.

Shipping Charges

We are pleased to offer FREE Standard Shipping on all eligible orders shipped within the United States.

There are no additional standard shipping charges at checkout for qualifying domestic deliveries.

Estimated Delivery Time

Once your order has been shipped, the estimated delivery is typically:

United States

Standard Shipping: 7-15 business days

Delivery estimates begin after your order has been processed and dispatched.

Please note that delivery times are estimates and are not guaranteed.

Order Tracking

Yes. Order tracking is provided for all eligible shipments.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and instructions for monitoring your shipment.

If you have not received your tracking information within the expected processing period, please contact our customer support team for assistance.

Shipping Address Changes

Customers may request a shipping address update before an order has been shipped.

If you need to change your shipping address, please contact us as soon as possible.

Once an order has entered the shipping process or has been dispatched, we may be unable to modify the delivery address.

Delivery Delays

While we work hard to deliver orders within the estimated timeframe, occasional delays may occur due to circumstances outside our control, including:

Public holidays
Peak shopping seasons
Carrier delays
Severe weather
Natural disasters
Operational disruptions
Other unforeseen events

If your shipment experiences an unexpected delay, please contact our customer support team. We will work with the shipping carrier to provide updates and assist whenever possible.

Lost Shipments

If you believe your shipment has been lost during transit, please contact our customer support team as soon as possible.

We will work with the shipping carrier to investigate the shipment. If the shipment is confirmed lost, we will arrange a replacement or issue a full refund, depending on your preference and product availability.

Damaged Shipments

If your order arrives damaged, please notify us within 7 days of delivery.

To help us investigate your claim efficiently, please provide:

Your order number
A description of the damage
Clear photographs of the damaged product
Photos of the shipping packaging, including any shipping labels if available

After reviewing your claim, we will work with you to determine an appropriate resolution, which may include replacement parts, a replacement product, or another suitable solution, depending on the circumstances.

Missing or Incorrect Items

If you receive an incorrect product, discover missing items, or believe part of your shipment is missing, please contact us within 7 days of delivery.

When contacting us, please include:

Your order number
Details of the missing or incorrect item
Photographs of the product and packaging, if applicable

Our support team will review the information and provide the next steps as quickly as possible.

Undeliverable or Returned Shipments

Orders may be returned to us if:

An incorrect shipping address was provided.
Delivery attempts were unsuccessful.
The shipment was refused.
The carrier was unable to complete the delivery.

If a shipment is returned to EaglePatio for any of the above reasons, our customer support team will contact you to discuss available options, including re-shipment where applicable.

Additional shipping charges may apply for reshipping returned orders when the return was caused by an incorrect address, refused delivery, or unsuccessful delivery attempts.

Tax Information

Applicable sales tax is calculated during checkout, where required by law.

Customers requesting applicable tax exemptions should contact our customer support team before placing an order and provide the required supporting documentation. Tax exemptions generally cannot be applied after an order has been completed.

Contact Us

If you have any questions regarding shipping, delivery, or your order status, please contact us.

Business Information

EAGLEPATIO INC.

Brand: EaglePatio

Business Address: 2605 Technology Dr, Suite 300, Plano, TX 75074, United States

Customer Support Email: support@eaglepatio.com

Customer Support Phone: +1 (877) 770-0567

Business Hours: Monday - Sunday: 9:00 AM - 6:00 PM CDT

How much does shipping cost?

Shipping is free for all orders over $1000.

How is the product shipped, and what is the process?

Shipping depends on the model you order:

NestGrill Solo Size: Ships via FedEx, arrives within 7–15 days after dispatch.
NestGrill Multi-Grill Size: Requires truck delivery, arrives within 7–15 days after dispatch.
Louvre 5 Models: Also delivered by truck, arrives within 7–15 days after dispatch.

Our team will contact you to schedule a delivery time that works for you. Please ensure someone is available to help unload the packages. Free shipping is included with all orders.

Where do you ship?

We currently ship within the U.S., and states include:
CA, AZ, NV, FL, GA, SC, NC, TX, UT, CO, KS, MO, NM, OK, AR, LA, MS, KY, TN, AL, WA, OR, ID, MT, WY, ND, SD, NE, MN, IA, WI, IL, MI, IN, KY, OH, WV, PA, NY, ME, VT, NJ, DE, DC, RI, CT, NH, MA, MD,

*We currently DO NOT SHIP to:

VI,AK, PR, HI, AA , AE, AP

Do you offer financing or payment plans?

Supporting Payment Methods:

Cards - Visa, Mastercard, American Express, Diners Club, Discover

Wallets - Google Pay, Paypal

Installment - Klarna, Afterpay

Is it easy to self-assemble?

Yes, it’s easy to assemble, similar to putting together self-assembly furniture. No special skills are needed. With our clear manual, snap-fit components, and step-by-step video guide, most people can fully assemble the pergola in 2 to 4 hours with two or more competent adults.

Do you offer assembly services?

Yes, we do offer installation services if you'd prefer not to assemble it yourself. For full details, please visit our Installation Service page. However, many of our customers find the setup straightforward and manageable with two or more competent adults in a few hours.

What foundation do I need for my EaglePatio pergola?

Your EaglePatio pergola needs a solid, flat surface like concrete, paving slabs, or decking so it can be securely fastened. For extra stability, we recommend using concrete pads or a full concrete base.

Can the height or width be adjusted?

No, the height or width can't be adjusted. Our NestGrill model comes in two sizes to fit either one or two grills, and our Louvre 5 pergola is available in 10' x 10', 10' x 12', and 12' x 12'. These options are thoughtfully designed to suit most needs, whether you're dining, relaxing, or hosting a party. Just set it up and enjoy.