PRIVACY POLICY

Last Updated: July 2026

At EAGLEPATIO INC., the legal entity operating the EaglePatio brand, we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, disclose, and safeguard your personal information when you visit eaglepatio.com, create an account, purchase our products, submit a warranty request, contact our customer support team, or otherwise interact with our website and services.

We are committed to handling your personal information responsibly and transparently. Please read this Privacy Policy carefully to understand how your information is collected and used. By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the practices described in this policy, please discontinue using our website and services.

Scope of This Privacy Policy

This Privacy Policy applies to personal information collected when you visit or use the EaglePatio website, purchase products, create an account, communicate with us, or otherwise interact with our services, including:

• The EaglePatio website.
• Online purchases.
• Customer account registration.
• Contact forms.
• Live Chat and customer support communications.
• Warranty claims.
• Marketing communications.
• Surveys, promotions, and other customer interactions.
• Other online services operated by EaglePatio.

This Privacy Policy applies only to information collected by EAGLEPATIO INC. through the EaglePatio website and related services. It does not apply to third-party websites, applications, or services that may be accessible through links on our website. Those third parties operate independently and maintain their own privacy practices. We encourage you to review their privacy policies before providing personal information.

Information We Collect

Depending on how you interact with our website and services, we may collect the following categories of information.

Information You Provide

Depending on how you use our website and services, you may voluntarily provide personal information, including:

• Full name.
• Email address.
• Telephone number.
• Billing address.
• Shipping address.
• Order information.
• Payment information required to complete your purchase.
• Customer support inquiries.
• Warranty claim information.
• Photos, videos, or supporting documents submitted with warranty, return, or customer service requests.

Providing certain information is necessary for us to process orders, provide customer support, administer warranties, and respond to your requests.

Account Information

If you choose to register an account on the EaglePatio website, we may collect information required to create and manage your account, including:

• Name.
• Email address.
• Account password.
• Billing and shipping information.
• Order history.
• Saved preferences.

You are responsible for maintaining the confidentiality of your account credentials and for any activity conducted through your account.

Order Information

When you place an order, we collect information necessary to process and fulfill your purchase, including:

• Purchased products.
• Order number.
• Purchase date.
• Billing confirmation.
• Shipping information.
• Delivery status.
• Communications relating to your order.

This information enables us to process your order, coordinate shipment, provide order updates, administer returns and warranty claims, and deliver ongoing customer support.

Customer Support and Warranty Information

When you contact our customer support team through email, Live Chat, our contact form, Facebook Messenger, or another approved communication channel, we may collect information necessary to assist you.

Depending on your request, this information may include:

• Contact information.
• Order details.
• Previous correspondence.
• Product information.
• Warranty documentation.
• Installation details.
• Photographs or videos.
• Descriptions of reported issues.

If you submit a warranty claim, we may also request proof of purchase, installation information, or other supporting documentation necessary to evaluate your claim in accordance with our Warranty Policy.

Information Collected Automatically

When you visit our website, certain technical information is collected automatically through your browser and device to help us operate, maintain, and improve our website.

This information may include:

• IP address.
• Browser type and version.
• Device type.
• Operating system.
• Internet service provider.
• Date and time of access.
• Pages visited.
• Time spent on pages.
• Navigation patterns.
• Referral website.
• Website performance information.
• Diagnostic information.

This information is generally used in an aggregated form to understand website performance, improve functionality, enhance security, and optimize the customer experience.

Cookies and Similar Technologies

EAGLEPATIO INC. uses cookies and similar technologies on the EaglePatio website to improve website functionality, personalize your browsing experience, analyze website performance, and support website analytics and, where permitted, deliver relevant marketing communications and advertising.

Cookies are small text files stored on your device that allow websites to recognize returning visitors and remember user preferences.

We may use cookies for purposes including:

• Maintaining shopping cart functionality.
• Supporting secure checkout.
• Remembering customer preferences.
• Saving login sessions where applicable.
• Improving website performance.
• Measuring website traffic.
• Understanding visitor behavior.
• Enhancing website security.
• Supporting analytics and marketing activities.

Most web browsers allow you to control cookie settings through your browser preferences. You may disable certain cookies if you choose; however, doing so may affect the functionality of some areas of our website.

Why We Use Your Information

We collect and process personal information only where it is reasonably necessary to operate our business and provide our products and services.

Your information may be used to:

• Process and fulfill customer orders.
• Verify billing and shipping information.
• Process secure payments.
• Coordinate shipping and delivery.
• Provide order confirmations, tracking information, and delivery updates.
• Respond to customer inquiries and support requests.
• Administer returns, refunds, and warranty claims.
• Verify customer identity when necessary.
• Detect, investigate, and prevent fraudulent or unauthorized transactions.
• Improve our website, products, and customer experience.
• Maintain accurate business records.
• Comply with applicable legal and regulatory obligations.
• Communicate important updates regarding your purchases or our policies.
• Send promotional communications where permitted by applicable law.

We only collect information that is reasonably necessary for these legitimate business purposes.

Payment Processing

To help protect your financial information, EAGLEPATIO INC. does not directly store complete payment card information on its own servers.

Payments made through our website are securely processed by trusted third-party payment providers using industry-standard encryption and security measures.

Depending on your selected payment method, payments may be processed through providers supporting:

• Major credit cards.
• Major debit cards.
• PayPal.
• Google Pay.
• Klarna.
• Afterpay.

These payment providers process your payment information in accordance with their own privacy and security policies.

Fraud Prevention and Order Verification

To help protect our customers and maintain a secure shopping environment, EAGLEPATIO INC. may review certain orders before they are processed or shipped.

Additional verification may be required in situations including, but not limited to:

• Billing and shipping address discrepancies.
• Unusual purchasing activity.
• High-value transactions.
• Payment authorization concerns.
• Suspected fraudulent or unauthorized activity.
• Security verification requirements.

Where appropriate, we may contact you to verify order details before processing or shipping your order. If we are unable to verify the information provided or reasonably believe that an order is fraudulent, we reserve the right to delay, cancel, or refuse the order in accordance with our Terms of Service.

Marketing Communications

Where permitted by applicable law, and with your consent where required, EAGLEPATIO INC. may send promotional communications regarding:

• New product launches.
• Special offers and promotions.
• Seasonal campaigns.
• Company news and announcements.
• Product updates.

Participation in marketing communications is entirely voluntary.

You may unsubscribe from promotional emails at any time by:

• Clicking the "Unsubscribe" link included in our marketing emails.
• Contacting our customer support team.

Please note that opting out of promotional communications does not prevent us from sending important non-marketing communications relating to:

• Order confirmations.
• Payment confirmations.
• Shipping notifications.
• Warranty updates.
• Return or refund requests.
• Customer support responses.
• Security notices.
• Important updates relating to your purchases or account.

Third-Party Service Providers

To operate our business and provide our products and services, EAGLEPATIO INC. works with trusted third-party service providers that assist us in operating the EaglePatio website, processing customer orders, delivering products, communicating with customers, and supporting our business operations.

These service providers may assist with:

• Secure payment processing.
• Website hosting and ecommerce operations.
• Order fulfillment and shipping.
• Customer communications.
• Website analytics and performance monitoring.
• Fraud prevention and security.
• Marketing and advertising.
• Product reviews and customer feedback.
• Live chat and customer support.
• Email and SMS communications.

Our service providers may currently include, but are not limited to:

• Shopify - Website hosting, ecommerce platform, checkout, and order management.
• PayPal - Payment processing.
• Google Pay - Payment processing.
• Klarna - Buy Now, Pay Later payment services.
• Afterpay - Installment payment services.
• Google & YouTube (Google Analytics and Google Ads) - Website analytics, conversion tracking, advertising, and product listings.
• Meta (Facebook & Instagram) - Advertising, remarketing, conversion tracking, and social commerce.
• Pinterest - Advertising and conversion tracking.
• Microsoft Clarity - Website analytics and user behavior insights.
• Omnisend - Email marketing and SMS communications.
• Judge.me Reviews - Customer review collection and management.
• Yotpo Product Reviews - Product review management and customer feedback.
• 17TRACK - Shipment tracking services.
• Tidio Live Chat & Chatbots - Customer support and live chat services.
• Trustpilot Reviews - Customer review collection and reputation management.

These providers receive only the personal information reasonably necessary to perform their respective services on our behalf and are contractually or legally required to safeguard your information in accordance with applicable privacy and data protection laws. We do not authorize these providers to use your personal information for their own independent marketing purposes unless you have separately consented to such use.

Disclosure of Personal Information

EAGLEPATIO INC. does not sell or rent customers' personal information.

We may disclose personal information only when necessary to operate our business, fulfill customer orders, or comply with applicable legal obligations.

Personal information may be shared with:

• Payment service providers.
• Shipping and logistics partners.
• Customer support providers.
• Professional advisors, including legal and accounting professionals, where appropriate.
• Government agencies or regulatory authorities, when required by law.
• Law enforcement authorities where legally obligated.
• Courts or other competent authorities in connection with legal proceedings.

We do not permit third parties to use your personal information for their own independent marketing purposes unless you have provided separate consent or otherwise chosen to engage directly with their services.

Business Transfers

If EAGLEPATIO INC. undergoes a merger, acquisition, corporate restructuring, sale of assets, financing transaction, or other business transfer, customer information may be transferred as part of that transaction where permitted by applicable law.

Any successor organization will be expected to continue protecting your personal information in a manner consistent with this Privacy Policy and applicable legal requirements.

Any transferred personal information will remain subject to this Privacy Policy or a policy providing substantially similar protections, unless otherwise permitted by applicable law.

Data Accuracy

We encourage customers to keep their personal information accurate and up to date. If your contact details or account information change, please contact us or update your account information, where available, so we can continue providing our products and services effectively.

Data Retention

We retain personal information only for as long as reasonably necessary to:

• Process and complete customer orders.
• Provide customer support.
• Administer warranty claims.
• Maintain required business and financial records.
• Resolve disputes.
• Enforce our agreements.
• Comply with applicable legal, tax, accounting, and regulatory obligations.

Once personal information is no longer required for these purposes, we take reasonable steps to securely delete, anonymize, or otherwise dispose of the information in accordance with applicable legal requirements.

Data Security

Protecting customer information is an important part of our business operations.

We implement reasonable administrative, technical, and physical safeguards designed to help protect personal information against unauthorized access, disclosure, misuse, alteration, loss, or destruction.

Our security practices may include:

• Secure encrypted website connections (HTTPS).
• Secure payment processing.
• Restricted access to customer information.
• Routine system monitoring.
• Fraud detection and prevention measures.
• Ongoing website security practices.

While we make reasonable efforts to safeguard your personal information, no method of electronic transmission or storage can be guaranteed to be completely secure. We encourage customers to use strong passwords, protect their account credentials, and notify us immediately if they believe unauthorized access has occurred.

Your Privacy Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information.

Subject to applicable legal requirements, you may have the right to:

• Request access to the personal information we maintain about you.
• Request correction of inaccurate or incomplete personal information.
• Request deletion of eligible personal information.
• Request information regarding how your personal information has been collected, used, or disclosed.
• Withdraw consent where processing is based on your consent.
• Opt out of receiving marketing communications.
• Submit questions or concerns regarding our privacy practices.

To exercise any applicable privacy rights, please contact us using the information provided below. We may request information necessary to verify your identity before processing your request.

California Privacy Rights

If you are a California resident, you may have additional privacy rights under applicable California laws, including the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), where applicable.

Subject to applicable law, California residents may have the right to:

• Know the categories of personal information we collect.
• Request access to eligible personal information.
• Request correction of inaccurate personal information.
• Request deletion of eligible personal information.
• Understand the purposes for which personal information is collected and used.
• Understand the categories of third parties with whom personal information may be shared.
• Exercise applicable privacy rights without unlawful discrimination.

EAGLEPATIO INC. does not sell customers' personal information.

California residents wishing to exercise applicable privacy rights may contact us using the details provided below. Identity verification may be required before requests can be processed.

Children's Privacy

The EaglePatio website and services are intended for individuals who are at least 18 years of age or the age of majority in their applicable jurisdiction.

We do not knowingly collect personal information from children. If we become aware that personal information has been collected from a child without appropriate authorization, we will take reasonable steps to delete that information in accordance with applicable law.

Third-Party Websites

Our website may contain links to third-party websites or services that are operated independently from EaglePatio.

We are not responsible for the privacy practices, content, or security of those third-party websites. We encourage you to review the privacy policies of any third-party websites before submitting personal information.

Changes to This Privacy Policy

EAGLEPATIO INC. may update this Privacy Policy periodically to reflect changes in our business operations, legal requirements, technology, or privacy practices.

Any updates will be published on this page together with the revised Last Updated date. Your continued use of our website following the publication of an updated Privacy Policy constitutes your acceptance of those changes.

Contact Us

If you have any questions about this Privacy Policy, our privacy practices, or how we handle your personal information, please contact us using the information below.

Business Information

EAGLEPATIO INC.

Brand: EaglePatio

Business Address: 2605 Technology Dr, Suite 300, Plano, TX 75074, United States

Customer Support Email: support@eaglepatio.com 

Customer Support Phone: +1 (877) 770-0567

Business Hours: Monday - Sunday: 9:00 AM - 6:00 PM CDT