Billing Policy

Last Updated: July 2026

At EAGLEPATIO INC., the legal entity operating the EaglePatio brand, we are committed to providing a secure, transparent, and accurate billing process. This Billing Policy explains how payments are processed, how billing information is handled, and what customers can expect when making purchases through the EaglePatio website.

By placing an order on eaglepatio.com, you agree to the billing terms outlined in this policy.

Accepted Payment Methods

EAGLEPATIO INC. accepts payments through secure and trusted payment providers.

We currently accept:

• All Major credit and debit cards
• PayPal
• Google Pay
• Klarna
• Afterpay

Available payment methods may vary depending on your location, device, or payment provider availability.

Currency

All prices displayed on the EaglePatio website are listed in United States Dollars (USD) unless otherwise stated.

If your financial institution uses a different currency, exchange rates and any applicable conversion fees are determined by your card issuer or payment provider.

Pricing Accuracy

We make every reasonable effort to ensure that product prices, shipping charges, and other fees displayed on our website are accurate.

In the event of a pricing, technical, or typographical error, EAGLEPATIO INC. reserves the right to:

• Correct the error.
• Cancel or refuse the affected order.
• Contact you regarding the discrepancy.
• Issue a full refund if payment has already been processed.

Taxes

Applicable taxes are calculated during checkout based on your shipping destination and applicable laws.

Customers requesting tax-exempt purchases must provide the required documentation before placing an order. Tax exemptions cannot generally be applied to orders that have already been completed.

Billing Information

Customers are responsible for providing accurate, complete, and up-to-date billing information when placing an order.

Billing information may include:

• Full name
• Billing address
• Telephone number
• Email address
• Payment details

Providing inaccurate or incomplete billing information may result in order delays, payment authorization issues, or order cancellation.

Payment Authorization

By submitting an order, you authorize EAGLEPATIO INC. and its authorized payment service providers to charge the selected payment method for:

• Product purchases
• Applicable taxes
• Shipping charges
• Any other charges clearly disclosed during checkout

Payment must be successfully authorized before an order can be processed and prepared for shipment.

Payment Security

Protecting your payment information is important to us.

Payments placed through the EaglePatio website are processed using secure third-party payment providers that utilize industry-standard encryption and security technologies.

EAGLEPATIO INC. does not directly store complete payment card information on its own servers.

Billing Errors

If you believe you have been charged incorrectly or notice a billing discrepancy, please contact our customer support team as soon as possible.

After receiving your inquiry, we will review the transaction and, where appropriate:

• Verify the billing information.
• Investigate the reported issue.
• Correct any confirmed billing errors.
• Process any applicable refund or adjustment.

Customers may be asked to provide supporting information to assist with the investigation.

Order Verification

To help prevent fraud and unauthorized transactions, certain orders may require additional verification before payment is accepted or an order is processed.

Verification may include confirmation of:

• Billing information
• Shipping information
• Customer identity
• Payment authorization

If verification cannot be completed, EAGLEPATIO INC. reserves the right to delay, cancel, or refuse the order.

Order Cancellations

Customers may request an order cancellation within 24 hours of placing an order by contacting our customer support team.

Orders that have already entered processing or have been shipped generally cannot be cancelled.

If an order is cancelled before shipment and payment has been successfully captured, any approved refund will be issued to the original payment method in accordance with our Return & Refund Policy.

Chargebacks

If you believe a billing error has occurred, we encourage you to contact our customer support team before initiating a chargeback through your financial institution.

Submitting a chargeback does not affect your statutory rights. However, initiating a chargeback while a refund request or order investigation is already in progress may delay resolution.

EAGLEPATIO INC. reserves the right to dispute fraudulent or unsupported chargeback claims and provide relevant transaction records to the applicable payment provider.

Changes to This Billing Policy

EAGLEPATIO INC. may update this Billing Policy from time to time to reflect changes in business practices, payment methods, legal requirements, or operational procedures.

Any updates will be posted on this page together with the revised Last Updated date.

Your continued use of the EaglePatio website following any changes constitutes acceptance of the updated Billing Policy.

Contact Us

If you have any questions regarding this Billing Policy or a billing-related matter, please contact our customer support team.

Business Information

EAGLEPATIO INC.

Brand: EaglePatio

Business Address: 2605 Technology Dr, Suite 300, Plano, TX 75074, United States

Customer Support Email: support@eaglepatio.com 

Customer Support Phone: +1 (877) 770-0567

Business Hours: Monday - Sunday: 9:00 AM - 6:00 PM CDT